The Minister for Communication, Digital Technology and Innovations, Hon. Samuel Nartey George(MP), has warned telecommunication companies in Ghana of impending fines and sanctions if they fail to improve their quality of service by the end of 2025.
The Minister emphasized that despite the visible infrastructure, customers continue to suffer from poor service quality, particularly in urban areas and key regional towns.
During a meeting with CEOs of MTN, Telecel and AT, the Minister stressed that regulatory action would be taken if service quality does not improve.
A recent assessment by the National Communications Authority (NCA) revealed inconsistencies in service delivery across all three telecom providers.
The Minister announced that a nationwide test would be conducted in every district capital and operators would be expected to show significant improvements in quality of service by the end of December, linked to the newly allocated spectrum.
He also warned that fines would be imposed on defaulting telcos, with 40% of the fines returned to affected consumers as bonus data or call time.
The telcos have outlined measures to enhance service quality and customer satisfaction, including investments in network infrastructure and IT systems.
MTN Ghana CEO, Stephen Blewett, announced a $230 million investment in 2024 to boost network infrastructure and IT systems, with additional capital expenditure pending approval.
He revealed plans to open 300 new franchise stores, particularly in underserved areas.
Telecel Ghana’s Chief Operating Officer, Mohamad Ghaddar, highlighted network optimization efforts, saying, the network is being optimized around the clock . He stressed the need for more spectrum acquisition to meet growing demand.
AT’s CEO, Leo Skarlatos, assured stakeholders of significant progress in key performance areas by the first quarter of next year.
Source:Mybrytfmonline.com
