The Public Utilities Regulatory Commission (PURC) in the Ashanti Region has made significant strides in addressing consumer grievances and ensuring financial accountability in the utility sector during the first quarter of 2025.
According to the commission, a total of 422 complaints were lodged against the Electricity Company of Ghana (ECG) and Ghana Water Limited between January and March.
Out of these, 377 complaints have been successfully resolved, while 45 remain under investigation.
PURC has emphasized its commitment to its 2025 agenda of “Responsible Regulations for Strategic Positioning,” urging consumers to report any grievances against utility providers whilst also encouraged utility companies to report cases of non-payment to the commission for resolution.
Source:Mybrytfmonline.com
