Effective customer service training program is aimed at improving employees’ communication, problem-solving, listening, organizational, and team-building skills.
When employees are trained well on all these aspects, the way they deal with customers changes drastically.
In light of this, the Training and development department of the National Health Insurance Scheme in partnership with the clients services unit of the Corporate Affairs Directorate organised customer service training for staff of the Adentan and Madina district offices.
The Deputy CEO in charge of Administration and HR, Mrs. Yaa Pokuaa Baiden took participants through emotional intelligence and communication.
It is to afford staff in depth knowledge and experience on how to relate to clients and other stakeholders as part of daily work.
SourceMybrytfmonline.com/Kwabena Nyarko Abronoma
