The Gyaasehene of New Juaben Nana Twumasi Darkwah represented Daasebre Kwaku Boateng III at a customer service clinic organized by Public Utility Regulatory Commission in Koforidua for customers to interface with utility service providers to help improve services and relationships.
Nana Twumasi Darkwah admonished residents in Koforidua to desist from illegal connections and acts that cost financial loss to utility companies.
He also urged the Utility services providers to improve their efficiency.
Meanwhile, the Public Utility Regulatory Commission (PURC) says it has resolved 776 out of 866 complaints against both utility service providers and customers between January to August this year in the Eastern region.
Poor quality service, consumer service delivery, billing, metering, payment unlawful disconnection, and damaged property are categories of complaints received.
662 of the complainants were made against the Electricity Company of Ghana whilst 156 cases were against the Ghana Water Company Limited.
However, the Utility service providers also made 48 complaints against some customers.
Some customers lamented the difficulty and high cost of electricity poles and service charges in extending electricity to homes, unavailability of meters, the erratic flow of water, and inherited service charges as some of the challenges that need to be addressed.
Illegal connection and meter bypass, destruction of service lines, and nonpayment of bills were some of the challenges facing the utility service providers in the region.
For GWCL, Public Relations Officer Stanley Martey said illegal mining is posing a major threat to water treatment plants across the mining areas.
Source: Mybrytnewsroom.com/Obed Ansah
