The Ghana Chamber of Telecommunications (GCT) has introduced interventions to be rolled out by its members to mitigate the impact of COVID-19 which included support to a total of over 240,000 customers consuming over 1,000 GB (3TB) per day for educational purposes.
It is also providing free access to over 100 educational online websites, e-learning platforms and libraries (public, private, foreign).
The industry fraud team is equally working assiduously with Internet experts, content providers and social media platforms to fight COVID-19 related fraud and misinformation on ur networks.
Another initiative is Free calls to the National COVID-19 response number (112) as well as other emergency service numbers.
In consultation with the Ghana Health Service, their members are leveraging their infrastructure to broadcast emergency communications to educate over 30 million customers on COVID-19, daily safety tips using Ring Back Tones, SMS, social Media and Optimization of remote channels such as customer care lines, digital platforms and others to reduce visit to service centers currently operating from 8:00am – 2:00pm daily excluding weekends.
Source: Mybrytfmonline/Kofi Atakora
